Faith, Style & Facts.
Do you have any questions? We'll be happy to answer them – briefly and clearly, we promise.
Faith first. Style that lasts. And here you can find all the information:
Before your new piece arrives, we have compiled all the important questions and answers about ordering, shipping, sizes, returns and care.
We want you to be completely satisfied – from the moment you select your garment to the moment you wear it for the first time. So you know exactly when your order will arrive, how to find your correct size, and how to best care for your piece, you'll find everything at a glance here.
If you still have any questions, please contact us anytime. We'll be happy to help.
FAQ - FREQUENTLY ASKED QUESTIONS
Everything you need to know
Shipping & Delivery
How long does shipping take?
We ship your order within 1-2 business days. Delivery time is usually 2-5 business days within Germany.
Do you also ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination country.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link that you can use to track the status of your delivery.
Returns & Exchanges
How can I return an item?
You may return unworn and unused items within 14 days of receiving your order.
Please make sure that all original tags (hangtags) remain attached to the item, as they are required for identification and processing of your return.
To initiate a return or withdrawal request, please use the “Returns & Cancellations” feature available in the footer of our store or contact us at amen@jesus-saves-bro.com.
Please note that returns must be sent exclusively to the following address:
Fulfillment Center
Adlerstraße 32
45307 Essen
Germany
For more information, please refer to our Return & Refund Policy.
Who covers the return shipping costs?
Customers are responsible for the cost of return shipping. We recommend keeping proof of shipment until your refund has been processed.
When will I receive my refund?
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Products & Sizes
Our products are unisex and fit true to size.
You will also find our “Find Your Size” function on every product page.
This allows you to easily enter your height and weight - and immediately receive a size recommendation for the respective product.
Advantage:
➡️ Less guessing
➡️ Perfect fit
➡️ And you are spared unnecessary returns
You can also find a detailed size chart on each product page
Payment & Security
Which payment methods do you accept? We accept payments by credit card (Visa, MasterCard), Apple Pay & Google Pay, PayPal, and Klarna (Pay Now, Pay Later).
contact
How can I reach you? If you have any questions or concerns, you can reach us by email at [amen@jesus-saves-bro.com]. We strive to respond within 24–48 hours, depending on our volume.
Care instructions
How do I properly care for my “Jesus saves, Bro” piece?
To ensure you enjoy your piece for a long time, please follow these washing instructions:
- Wash at max. 30°C (86 °F)
- Do not bleach
- No dry cleaning
- Iron at a low temperature setting
- Do not tumble dry
- wash inside out to protect the print and the fabric . Washing inside out protects the print and the outer material from abrasion and fading. As for stains, it usually makes no difference whether you wash the shirt inside out or right out, but the print remains safe, and the stain still has a chance to disappear. Streetwear thrives on character - with the right care, yours will stay fresh for a long time.